Protecting and Maintaining Personal Information
We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.
Purchases and Payment
We may change prices at any time. All payments shall be in Australian dollars. We reserve the right to refuse any order placed through this Site or through our Marketplace Offerings, or to cancel an order for any reason. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You may return any Book Product purchased from the Site for any reason within thirty (30) days of purchase. You will receive a full refund for unopened items in the original form of payment. To expedite your request, please include the following information with your return: (1) the reason you wish to return your purchase, (2) your order number which can be found on the Product invoice, and (3) the date you purchased the Product. Shipping and handling charges are non-refundable. For return address please contact us by email at firstname.lastname@example.org We reserve the right, at its sole discretion, to reject any return that does not comply with these requirements.
Refund Policy, Course Enrolment
Refunds will be provided so long as two criteria are met:
You may request a refund within 30 days of paying for and enrolling in one of our courses listed on our website www.jeanneprosser.com and promoted via social media or newsletter.
You may request a refund so long as you have not completed 20% or more of the course. The course system shows detailed completion rates. Where possible, refunds will be processed within 3 business days of an emailed request and will be returned back to the same form of payment as was used to pay for the course. You will receive an email notification that the refund has been processed.