Terms of Use

These Terms of Use are to be read in conjunction with our Privacy Policy.

User Representations

By using the Site, you warrant that: (1) all registration information you submit will be true and accurate, current and complete; (2) you agree to comply with these Terms of Use; (3) you are 18 years of age or older.

Protecting and Maintaining Personal Information

 We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.

Purchases and Payment

 We may change prices at any time. All payments shall be in Australian dollars. We reserve the right to refuse any order placed through this Site or through our Marketplace Offerings, or to cancel an order for any reason. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

Product ReturnsĀ 

You may return any Book Product purchased from the Site for any reason within thirty (30) days of purchase. You will receive a full refund for unopened items in the original form of payment. To expedite your request, please include the following information with your return: (1) the reason you wish to return your purchase, (2) your order number which can be found on the Product invoice, and (3) the date you purchased the Product. Shipping and handling charges are non-refundable. For return address please contact us by email at info@jeanneprosser.com  We reserve the right, at its sole discretion, to reject any return that does not comply with these requirements.

Refund Policy, Course Enrolment

Refunds will be provided so long as two criteria are met: 

You may request a refund within 30 days of paying for and enrolling in one of our courses listed on our website www.jeanneprosser.com and promoted via social media or newsletter.

You may request a refund so long as you have not completed 20% or more of the course. The course system shows detailed completion rates. Where possible, refunds will be processed within 3 business days of an emailed request and will be returned back to the same form of payment as was used to pay for the course. You will receive an email notification that the refund has been processed.

Terms of Use, Refunds

If you do not comply with our Terms of Use, we reserve the right to deny any refund requests. Should you have any questions or concerns, please email us atĀ jeanne@jeanneprosser.com